At MCE Global Supplies, we strive to provide a seamless purchasing experience. This
cancellation policy outlines the conditions under which orders can be cancelled, the
process for requesting a cancellation, and any applicable fees. Please review this policy
carefully before placing an order.
Eligibility for Cancellations
- Timeframe for Cancellation: Orders may be cancelled without penalty if the
cancellation request is received within 24 hours of purchase. The purchase time
is recorded when the order is confirmed and payment is processed.
- Cancellations After 24 Hours: Cancellations requested after 24 hours may
incur handling fees, as outlined below, depending on the order's processing
status.
- Non-Cancellable Orders: Orders that have already been shipped, delivered, or
are custom-made cannot be cancelled. Please refer to our Refund and Return
Policy for handling faulty or incorrect items.
Cancellation Process
- How to Request a Cancellation: To cancel an order, contact our customer
support team via:
- Required Information: When reporting an issue, please include:
- Order number
- Description of the issue
- Photographs of the fault or defect (if applicable)
- Your contact details
- Confirmation: Once your cancellation request is received, we will confirm
whether the order is eligible for cancellation and notify you of any applicable
fees.
Handling Fees
- Within 24 Hours: No handling fees will be charged for cancellations requested
within 24 hours of purchase, provided the order has not yet been processed or
shipped.
- After 24 Hours: Cancellations requested after 24 hours may incur a handling fee
of up to 10% of the order total to cover administrative and processing costs. The
exact fee will depend on the order’s status at the time of the cancellation
request.
- Non-Refundable Fees: Any payment processing fees charged by third-party
payment providers are non-refundable, even for cancellations within 24 hours.
Refund Processing for Cancelled Orders
- Eligible Refunds: If a cancellation is approved, any payments made will be
refunded, less any applicable handling fees, via the original payment method.
- Processing Time: Refunds for cancelled orders will be processed within 7
business days of approval.
- Form of Refund: Refunds will be issued as a direct refund. Store credit may be
offered in certain cases, with your consent.
Exceptions and Special Cases
- Custom Orders: Custom-made or personalized orders cannot be cancelled
once production has begun, which may occur within 24 hours of purchase.
- Shipped Orders: Orders that have already been shipped are not eligible for
cancellation. Please refer to our Refund and Return Policy for options regarding
shipped items.
- Bulk Orders: For large or bulk orders, additional restrictions or fees may apply.
Contact our customer support team for details.
Customer Support
For questions about this policy or assistance with a refund or return request, contact
our team:
- Email: support@mce.co.za
- Phone: +27 11 683 0641
- Live Chat: Available on our website during business hours
Policy Accessibility and Updates
Legal Compliance
This policy complies with the Consumer Protection Act (CPA) of South Africa and other
relevant regulations. Your statutory rights remain unaffected.
Important Notes
- Timely Cancellation: Request cancellations within 24 hours of purchase to
avoid handling fees.
- Non-Cancellable Orders: Orders that are in production, shipped, or delivered
cannot be cancelled.
- Verify Your Order: Double-check your order details before purchase to avoid the
need for cancellation.
By placing an order with MCE Global Supplies, you agree to this cancellation policy.
Thank you for your cooperation in ensuring a smooth cancellation process.
